You can manage your plan from your account settings. Payments are handled securely by Stripe, and most billing tasks happen either in the app or in the Stripe customer portal (a secure page we link you to).
Upgrading
Upgrades take effect right away so you get the higher limits and features immediately. Your billing is adjusted for the change when you upgrade.
Downgrading
Downgrades are scheduled to take effect at the end of your current billing period, so you keep what you’re paying for until then. If your new plan’s capture budget or brand count doesn’t cover everything you’re monitoring today, you’ll be asked to choose which pages stay active - the rest are paused, not deleted, so your history is preserved.
Your snapshots and change history are never deleted by a plan change. Paused pages simply stop taking new snapshots until you reactivate them.
Updating your payment method
- Go to your billing settings and open the customer portal.
- Update your card or billing details there - it’s hosted securely by Stripe.
- Changes apply to your next invoice.
Canceling
You can cancel any time from your billing settings. Cancellation stops future charges; you keep full access through the end of the period you’ve already paid for. After that, monitoring and access are paused until you subscribe again. There is no free tier to fall back to, but nothing is deleted: resubscribe any time and your full archive is right where you left it.
Deleting your account is different from canceling. Canceling stops billing but keeps your account and data. Deleting your account removes it entirely. If you want to fully close your account, see Account, privacy & deleting your account. Refunds & billing questions
For refund requests, an unexpected charge, or any billing question, email support@urlloveit.com and we’ll sort it out. Refunds are handled per our Terms of Service. 